Last updated: October 10, 2022
This Refund and Returns Policy describes Our policies and procedures if you were to contact us in regards to a previous order that you made on our Service.
The use and disclosure of Your information when You use the Service is our highest priority, you can read more on our full Privacy Policy.
Exchange and Refund Policy
Our Refund and Returns policy lasts 7 days of your parcel arriving. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with other items found in the packaging. Including Business Card and Thankyou for your purchase card.
Unfortunately, Several types of goods are not able to be returned for various reasons that we explain below in the Returns section. Non-returnable items include:
- Gift Vouchers (Not redeemable for cash)
- Charms (Bagged & single charms)
- Sale items
- Second hand frames
- Party Props
- USB Sticks (Unless Faulty)
To complete your return, we require a receipt or proof of purchase. This may include the Order ID and/or Invoice ID accompanied with the email address used when processing your order or you may instead show proof of the full email automatically recieved from us.
Please do not send your purchase back to Irrewarra Photography without a receipt.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed to the same credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via email [email protected].
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Returns
To return your product, you should mail your product to Address on the back of your parcel.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once our bagged products such as Mixed Charms are unsealed & touched we can not accept the return due to hygiene reasons.
USB Sticks can only be returned within 7 days of purchase
Props cannot be returned due to hygiene reasons.
Second hand frames and products may have minor damage when purchased, therefore we can not accept returns of these items either.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We will not be liable for packages that do not arrive.
Need Help
Contact us via email [email protected] and we will endeavour to sort out your issue within 7 working days.